Consumer Protection

All holidays shown on our website are ATOL Protected, since we hold and Air Travel Organiser’s License granted by the Civil Aviation Authority. Our ATOL number is ATOL 5482. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

1. Reservations and Payments

To confirm a reservation, a completed booking form and a deposit of 10% - 60% of the total value of the holiday will be required. The percentage of the deposit mainly depends on whether the respective airline requires full payment at the time of booking to guarantee the given airfare. We will advise you accordingly at the time of booking. Balance payment is due eight weeks prior to the date of departure. Your booking will be taken to be confirmed in respect of all persons travelling when you have completed and returned our booking form and have read and accepted the terms and conditions on our website under which your booking has been made.

The full price of the holiday must be paid to us no less than 8 weeks before the start date of the holiday. If full payment (including any surcharge where due) is not made by this date, we reserve the right to cancel the booking and retain the deposit.

2. Payment Methods

Cash, Bank Drafts, Building Society cheques or personal cheques are acceptable, as well as bank transfers. For payment by personal cheques please allow a minimum of 5 working days for bank clearance.

3. Holiday Price

The Holiday Price includes all items specified in the package, together with any extras and special requests detailed on your booking form and confirmed with our confirmation invoice.

a. Surcharges: The price of your holiday may be subject to a surcharge for an adverse currency movement and increases in transportation costs, including the costs of fuel, dues, taxes or fees chargeable for services such as landing taxes at airports. Holiday prices are based on the exchange rate published by the Financial Times immediately prior to sending you a holiday quotation. We will not impose any surcharges on the price of holiday arrangements less than 30 days before departure. In addition, if surcharges become necessary before that time, we will absorb an amount of up to the first 2% of any surcharges that apply. If on the other hand, any of the costs to us as listed in the above (i.e. fuel costs, taxes etc) decreases, and/or there is a favourable currency movement, such that the price of your holiday is reduced by more than 2%, then you will be offered an equivalent refund. Please note: For group bookings of 6 or more people, we will lock-in the exchange rate on the day of booking, so the holiday package price is not subject to any exchange rate fluctuations.

b. We reserve the right to increase or decrease the prices of unsold holidays at any time. In many cases, our accommodation and flights are subject to availability and we may only be able to secure the accommodation and flights at a price higher than that which would have been payable at the time of launching and advertising the holiday on our website. This means that the price payable for your accommodation and flights may be higher than that advertised on our website.

c. We reserve the right to change any of the prices, services or other particulars specified in the holiday description before we enter into a contract with you. If there is any change, we will notify you before we enter into such a contract.

4. Your Travel Documents

Travel documents will be dispatched to you about 10-14 days prior to the date of departure. Documents will be available on departure at the airport for late bookings or where late payment has been received. No credit or refund is possible for any unused services included in the basic holiday price or for any loss, mislaid or destroyed travel documentation.

5. Passports and Visas

Most destinations in our portfolio only require a valid passport and return ticket for British citizens. However, please enquire at the embassy or consulate of the country you are visiting to determine necessary documentation. You must ensure that your own travel documents and those travelling with you are valid for the countries you intend to visit. Some countries require passports to be valid for a minimum of 3 or 6 months beyond the visitors' departure date. Visitors whose passports are not valid for this length of time face the possibility of being refused entry. We cannot be held responsible for extra expenses incurred if passports/visas are not in order.

6. Cancellation & Charges

Cancellation by you - Any cancellation by you must be advised to Snooba Travel Ltd. ("the Company") in writing, whereas the following cancellation charges will be payable by you:

56 or more days before departure: Loss of deposit

55-36 days: 50% of holiday cost

35-22 days: 70% of holiday cost

21-11 days: 90% of holiday cost

10-0 days: 100% of holiday cost

Alterations by you - All requests for alterations to confirmed bookings must be made in writing and an amendment fee may be applicable. Higher charges may apply if documents have already been sent. Alterations of travel arrangements whilst abroad - No credit or refund is possible for any unused service included in the cost of the holiday. If you decide to alter your arrangements whilst abroad, we accept no responsibility for any extra cost that may arise or any problems that may occur as a result of your alteration abroad.

Cancellation or alteration by us - In the event of us having to alter, amend or cancel the holiday on or before the date when the balance of payment is due, you will be offered a choice of an alternative holiday comparable to the standard you booked. If this is not acceptable, we will refund you in full. We may occasionally have to change your holiday arrangements, and we reserve the right to do so. For instance, your flight details may change or a hotel may close down.

If the full amount has been remitted and in the unlikely event of the holiday having to be altered or cancelled due to our own failure and not because of failure of any of our suppliers, we will refund you in full.

7. Your Holiday Insurance

You must take out for your whole party either our recommended dive & travel insurance, (Dive Master Insurance), or another policy giving equally good cover before we accept your booking.

8. Conditions of Carriage

The flyers and Website of Snooba Travel Ltd. is produced at the sole responsibility of the tour operator. It is not issued on behalf of and does not commit airlines mentioned therein or any airlines whose services are used in the course of the tours. The responsibility of the IATA airlines in conjunction with the tours offered is limited to the carriage of passengers and their baggage in accordance with the conditions of carriage of the participating airlines.

9. If you have a Complaint

We will do our best to sort out any complaints you may have amicably. However, we ask that any problem or dissatisfaction should be brought to the attention of the local supplier immediately to enable the matter to be rectified as soon as possible. In the unlikely event of the matter not being resolved satisfactorily, please write to us within 14 days of your return, so we may further investigate the matter. Your contract with us is subject to English law and exclusive jurisdiction.

10. Your Responsibilities

a. You must ensure that you and the rest of your party have valid passports and any appropriate visas (See Section 5 above).

b. You should check what vaccinations are required for your chosen destination with your doctor.

c. You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you if your behaviour is, in our opinion, or in the opinion of the airline pilot, hotelier or other person in authority, disruptive, dangerous or annoying to other people or property. We will not pay any refund or any costs incurred by you, if the person in authority deems your behaviour unacceptable. If this means you are not allowed to board your outward flight, we will treat your booking as cancelled from that moment and you will have to pay full cancellation charges (see Section 5 above).

d. You must tell us if you or any of your party has an existing medical problem or disability, which may require assistance before you book your holiday. We may refuse to accept customers who do not tell us before they book, or if we feel the holiday you choose is not suitable for you without a suitably qualified travelling companion.

IMPORTANT NOTE

We cannot accept liability for death, damage or injury, or for any failure to perform properly any of the terms of this contract, caused by circumstances, which is not our or our suppliers' fault. Accordingly, if death, damage or injury is caused by something which could not have been predicted or avoided, even if we or our suppliers had taken all due care, or by an unusual or unforeseen event beyond our or our suppliers' control which we could not have avoided, we cannot be liable to you. Also, if it is your own fault or the fault of someone else in your party or the fault of some third party unconnected with us or our suppliers is unforeseen or unavoidable, then we shall not be responsible to you.